At onewin, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains in plain terms exactly what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your own information.
These principles underpin every data processing decision made by onewin. Full details for each principle are set out in the policy sections below.
onewin collects personal data only for clearly defined, legitimate purposes — account management, identity verification, payment processing, fraud prevention, and service improvement. Data is never collected speculatively or without a lawful basis.
We collect only the data that is strictly necessary for the specific purpose for which it is being processed. We do not build extensive behavioural profiles beyond what is required for the safe and fair operation of the platform.
All personal data held by onewin is protected using industry-standard SSL/TLS encryption in transit and AES-256 encryption at rest. Access to Player data is restricted to authorised personnel only, on a strict need-to-know basis.
Players have clear rights over their personal data, including rights of access, correction, erasure, and restriction. onewin provides straightforward mechanisms for exercising these rights — full details are in Section 8 of this policy.
onewin does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances. Data sharing with third parties is limited to operational service providers bound by strict contractual obligations.
Personal data is not held indefinitely. onewin applies defined retention schedules to all data categories, balancing legal compliance obligations against the Player's right to have their data erased once it is no longer needed.
onewin ("we", "us", "our") operates an online gaming and sports betting platform accessible at onewin.vu, serving players primarily across Bangladesh. This Privacy Policy describes how onewin collects, uses, stores, shares, and protects the personal data of registered users ("Players") and visitors to the platform.
By registering an account on onewin, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data in the manner described herein. If you do not agree with any part of this policy, you should not register an account or use the platform.
This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.
onewin collects the following categories of personal data from Players and platform visitors:
onewin collects personal data through the following channels:
Data you provide directly to onewin when you: register an account; complete KYC identity verification; make a deposit or request a withdrawal; contact the support team via live chat or email; respond to a survey or promotional campaign; or activate a responsible gaming tool.
Data collected automatically when you access or interact with the onewin platform, including technical and usage data as described in Section 2.5. This data is collected via server logs, session management systems, and first-party analytics tools embedded in the platform.
In limited circumstances, onewin may receive data about you from third parties, including:
The table below sets out the purposes for which onewin processes your personal data and the corresponding legal basis for each processing activity:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Contract performance |
| KYC identity verification | Identity, Contact, Financial | Legal obligation; Contract performance |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| Fraud prevention and anti-money laundering | Identity, Financial, Technical | Legal obligation; Legitimate interest |
| Providing gaming and betting services | Gaming Activity, Technical | Contract performance |
| Responsible gaming monitoring and tools | Gaming Activity, Identity | Legal obligation; Legitimate interest |
| Customer support and dispute resolution | Identity, Communications, Gaming Activity | Contract performance; Legitimate interest |
| Platform security and abuse prevention | Technical, Identity | Legitimate interest |
| Promotional communications (opted-in only) | Contact, Gaming Activity | Consent |
| Platform analytics and service improvement | Technical, Usage | Legitimate interest |
onewin does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
We engage carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These providers include:
onewin may disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, court order, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other unlawful activity.
In the event of a merger, acquisition, or sale of all or substantially all of the onewin business, Player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer via a notice on the platform prior to the transfer taking effect, and the acquiring entity will be bound by the same privacy obligations as onewin.
In any circumstance not listed above, onewin will only share your personal data with a third party where you have given your explicit prior consent to that specific sharing activity.
The onewin platform serves players in Bangladesh, and our primary operational systems are configured with Bangladesh Standard Time (BST, UTC+6) in mind. However, given the global nature of certain service providers — particularly Game Providers and cloud infrastructure partners — your personal data may be transferred to and processed in countries outside Bangladesh.
Where such transfers occur, onewin takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual clauses that impose data protection obligations equivalent to those described in this Privacy Policy. By using the onewin platform, you consent to such transfers taking place on the basis described in this section.
onewin retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML compliance; dispute resolution |
| KYC Documents | Duration of account + 5 years post-closure | Regulatory obligation; fraud prevention |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming & Betting Activity | Duration of account + 3 years post-closure | Dispute resolution; responsible gaming monitoring |
| Support & Communications Records | 3 years from last interaction | Dispute resolution; service quality |
| Technical & Usage Logs | 12 months on a rolling basis | Security monitoring; fraud detection |
| Marketing Consent Records | Until consent withdrawn + 1 year | Demonstrating lawful basis for marketing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.
As a Player on the onewin platform, you hold the following rights in relation to your personal data. These rights may be exercised at any time by contacting the onewin support team via live chat or at [email protected]:
onewin will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it within the initial 30-day window.
Please note that certain rights are subject to limitations where onewin has an overriding legal obligation to retain the data (for example, financial transaction records required for anti-money laundering compliance cannot be erased on request within the mandatory retention period).
The onewin platform uses a limited set of first-party cookies and session tracking technologies to maintain a functional and secure user experience. We do not use third-party advertising cookies or tracking pixels from ad networks.
These cookies are strictly necessary for the platform to function. They maintain your login session, store your language and display preferences, and enable security features such as CSRF token validation. Essential cookies cannot be disabled without impairing platform functionality.
onewin uses first-party analytics to understand how Players navigate the platform — which pages are visited most frequently, typical session durations, and common navigation paths. This data is aggregated and anonymised. No personally identifiable information is passed to any third-party analytics vendor.
You may configure your browser to block or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in and accessing the platform. Instructions for managing cookies are available in the help documentation of your browser provider.
The onewin platform is strictly for adults aged 18 years and above. onewin does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by or on behalf of a person under 18, that account will be closed immediately and all associated data will be securely deleted, except where retention is required for legal compliance purposes.
If you are a parent or guardian and believe that a minor in your household has registered an account on onewin without your consent, please contact us immediately via live chat or at [email protected]. We will investigate and take appropriate action without delay.
Adults are responsible for ensuring that children and young people in their care cannot access gambling services. We recommend using parental control software to restrict access to gambling websites on shared or family devices.
onewin takes the security of your personal data seriously and implements a layered approach to data protection:
onewin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will display a prominent notice on the platform at least 7 days before the updated policy takes effect. For changes required urgently due to legal or security reasons, the updated policy may take effect immediately upon publication.
The effective date shown at the top of this page will be updated each time a new version of the Privacy Policy is published. We encourage Players to review this page periodically. Your continued use of the platform after the effective date of any updated version constitutes your acceptance of the revised Privacy Policy.
Archived versions of this Privacy Policy are available upon request by contacting the support team at [email protected].
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please contact the onewin data team using the details below:
When submitting a data rights request, please include your registered account username and a brief description of your request so we can locate your records efficiently. We may need to verify your identity before processing certain requests to ensure we do not disclose your data to an unauthorised third party.
Your data is protected — now enjoy cricket betting, live casino, slots, bingo, and more on onewin. Deposits and withdrawals in Bangladeshi Taka via bKash and Nagad. 18+ only.
18+ only. Gambling involves risk. Please play responsibly. This Privacy Policy governs all personal data processed on the onewin platform.